Refund policy

If the product still does not run on your machine after you have been through support, you get a refund.

That is the core of this policy. The process is: open a ticket on our Discord or write through the contact form with your order number. We work through it with you: setup, compatibility, known issues after a game update, and a replacement key or a different build where that helps. If after that the product still cannot be used on your system, we refund the order.

This applies regardless of whose mistake it was. You do not have to prove that the fault is on our side. Requests have to reach us within 14 days of the purchase.

• Bans and suspensions. Every build has protection that blocks use while it is updating or while a detection is being worked on. Manual bans, or bans following a report from another player, remain possible with any software of this kind. A ban is not a defect, and the key is activated at that point.
• Problems that sit on your side. An antivirus or another program blocking the tool, a system that is already infected, broken hardware, or a machine that does not meet the requirements stated on the product page.
• Change of mind after activation. Once a key has been activated, the licence is used.
• Sharing or reselling. See the Terms of service. A key that was passed on is not refundable.

DMA hardware is covered separately from digital licences.

• Arrives damaged or dead: tell us within 14 days of delivery, with photos or a short video. We replace the item or refund it.
• Returns of undamaged hardware are possible within 14 days of delivery if the item is complete and in resellable condition. Return shipping is on the buyer.
• Firmware that was flashed to your card is a digital product and follows the first section above.

Open a ticket on Discord or use the contact form. Always include your order number, otherwise our first reply is us asking for it. We answer in the order tickets come in, usually within 24 hours.

Before checkout you tick a box that says you want access straight away and that your right of withdrawal ends as soon as a key is activated or a download starts. That confirmation is stored with your order.

This is what separates "the product does not work" from "I changed my mind after using it". The first is covered by the first section, the second is not.

Nothing on this page limits rights you have by law in your country. Where local consumer law gives you a stronger claim than this policy, that law applies.